หัวข้อเรื่องควรเป็นคำสั้นๆ และเข้าใจง่าย ซึ่งจะสื่อให้ผู้อื่นรู้ทันทีว่าอีเมล์ที่ได้รับกล่าวถึงเรื่องอะไร
ตัวอย่าง 1
Subject: Meeting 14/5
Re your last email, we are in the process of arranging the meeting scheduled for 14 May, but there are still a few details I need from you. Do you want me to book hotel accommodation for you- or will you sort it out at your end? Also, can you send us something about the Barcelona project you were involved in last year? It would be helpful to have something to circulate before the meeting. Please send a copy of any relevant reports. Regards, Monica
ตัวอย่าง 2
Subject: Regarding your order
Sorry for the delay in replying- I've been out of the country on business. Unfortunately, the items you ordered are not in stock, but we're expecting delivery by the end of the week. I'll get back to you as soon as they arrive. If you need any more information, please feel free to contact me.
ตัวอย่าง 3
Subject: Action re contract
Luisa, I've emailed Michelle and Roberto about the changes to the contract. Shall I have a word with Michelle to make sure she understands what's going on? You work with Roberto-can you talk to him? Thanks for your help- I appreciate it.
ตัวอย่าง 4
Subject: Special Offer!
Good news! Subscribers to our email newsletter can take advantage of fantastic price savings in our January sale. I've attached a pdf file that gives full details, or alternatively just click on the link below. You can order over the web or by email- our customer service staff are standing by. Looking forward to hearing from you soon.
ตัวอย่าง 5
Subject: Shipping information
Just a short note to let you know that we received your order. We can confirm that the items were sent by mail today. To track your order, click on the link below. If there's anything else, just let us know. Best wishes, Pierre.
สรุปประโยคที่น่าสนใจ
อ้างถึงการติดต่อที่ผ่านมา
With reference to your email sent (date) = Re your last email
เหตุผลของอีเมล์
We are writing to inform you that... = Just a short note to let you know that
แจ้งข่าวดี
You will be pleased to hear that..... = Good news!
We are able to confirm that... = We can confirm that..
แจ้งข่าวร้าย/ขออภัย
I apologise for...= Sorry for
We regret to inform you that = Unfortunately
การร้องขอ
I'd be grateful if you could = can you/please
I would appreciate it if you could = can you/please
การให้ข้อเสนอ
Would you like me to..? = Do you want me to?
If you wish, I would be happy to... = Shall I?
สัญญา
I will contact you again = I'll get back to you
แนบข้อมูล
Please find attached... = I've attached
การปิดประโยค
Thank you for your help = Thanks for your help
If you need any further information = If there's anything else,
Do not hesitate to contact us again = just let us know
We are looking forward to... = Looking forward to
Yours/ Yours sincerely = Regards/ Best wishes
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